Refund and cancellation policy.

Cancelling or rescheduling a booking

You can cancel or reschedule free of charge until our phlebotomist is on the way to you. Call us or message us on WhatsApp with your booking reference.

Refunds for online payments

If you paid online and cancel before your sample is collected, we refund the full amount to the same payment method you used. If you paid online and we cancel the booking, or we cannot collect the sample, we refund the full amount or rebook you, as you prefer. Refunds are usually processed within 5 to 7 working days. Your bank or card company may take a little longer to show the money.

After your sample is collected

Once your sample has been collected and sent to the laboratory, the tests cannot be cancelled and the amount is not refundable. If the laboratory cannot process your sample (for example, it was unsuitable), we will arrange a free recollection or refund the amount for the affected tests.

Paid twice, or money deducted but no booking

If money was deducted from your account but you did not get a confirmation, or you paid more than once for the same booking, please do not pay again. Call us or email us with your booking reference and the payment details. After we check, any extra or unmatched payment is refunded, usually within 5 to 7 working days.

Nursing care and elder care

Cancellation and refund terms for these services depend on the plan agreed with you and are confirmed before the service starts.

How to ask for a refund

Call +91 86527 57415 or email support@marucareindia.com with your booking reference. We will reply and confirm the refund.